Got a question?
Ask 8000+ expert tutors!
Similar questions
Booking paid lessons
We haven't had lessons for 2 months. We paid for the lessons in advance. We have been asking for hel...
Best answer from our tutor
Hi Agnieszka Please direct your query/ questions to Preply support team Email : support@preply.com
Thank you.
Hello Sir/Madam, I want to cancel booking a lesson on this Friday
I want to cancel booking a lesson on Friday, Can I refund the booking? Can you help me? Thank you
Best answer from our tutor
Hi Ngan Please check here for information about refunds https://help.preply.com/en/articles/4182744-requesting-a-refund https://help.preply.com/en/collections/2467104-money-payments https://static.preply.com/Payment_Policy.pdf For further help: https://help.preply.com/en/articles/4175178-how-to-contact-preply
Best Regards
Pay as you go lessons rather than block booking required
Please can you let me know how I can pay for individual lessons with my tutor as opposed to booking ...
Best answer from our tutor
Hi
If you would like to purchase a custom number of hours, please contact Preply support team.
https://help.preply.com/en/articles/4175178-how-to-contact-preply
https://help.preply.com/en/articles/4182750-purchasing-lesson-packages
Best Regards
How can I see the schedule of the tutor without booking new hours?
I just had my first trial course and wanted to check the available schedule of the tutor. When I ch...
Best answer from our tutor
Hi
This is a question for the Preply Support Team
Please contact them.
- by messaging them using the online chat tool (the blue widget with the “?” sign in the bottom right corner of the Preply web page).
- support@preply.com Instructions here: https://help.preply.com/en/articles/4175178-how-to-contact-preply Best Regards
Check with you can Student booking one lesson per time..
Check with you can Student booking one lesson per time..( meaning Pay for each lesson ...instead of ...
Best answer from our tutor
Only packages, not one lesson. In the past it was possible to buy only one lesson, but now it is only a package.
Booking free trial
Hi I wanted to book my first trial session, but when I was choosing my times, its asked for my Credi...
Best answer from our tutor
Hi Osama The Trial Lesson is NOT FREE. Please find information here: https://help.preply.com/en/articles/4182853-trial-lessons If you have problems then please contact Preply Support: https://help.preply.com/en/articles/4175178-how-to-contact-preply Best Regards
Best answer from our tutor
Hi Khanh Thuy Please find information here: https://help.preply.com/en/articles/4171360-how-to-schedule-reschedule-and-cancel-lessons
If you encounter problems: Please contact the Preply Support Team https://help.preply.com/en/articles/4175178-how-to-contact-preply Best Regards
Best answer from our tutor
Hi You will find a lot of information here: https://help.preply.com/en/articles/4214765-faq-for-students
If you still have more questions contact the Preply Support Team by messaging them using the online chat tool (the blue widget with the “?” sign in the bottom right corner of the Preply web page). Follow instructions here: https://help.preply.com/en/articles/4175178-how-to-contact-preply Best Regards
booking another lesson
Hello. I would like to ask you how can I buy another lesson without paying for the whole packet.
Best answer from our tutor
Hi Simona,
Lessons are usually sold only in packages but if you contact support, and let them know why you want to purchase single hours, they may be able to assist you.
Hope this helps, Chantelle
Hi, I can't change hours into minutes
I want change hours into minutes when I'm booking my lesson. I click on my calendar choose time when...
Best answer from our tutor
Hello, Sorry for your stress. Please, contact Preply Support Team for answers. support@preply.com Regards
Still looking for help?
Community experts
Click on a tutor to learn more about them